How To Change Voicemail On Comdial Impact

Businesses rely on quality phone systems to stay connected. Aside from allowing employees to stay continued, phone systems are oftentimes the principal way in which customers contact businesses.

If y'all use the Comdial Impact 8024S phone within your business organization office, you accept access to excellent calling features, such as transferring calls. Being able to hands transfer calls can improve customer service and decrease wait times. To acquire how to transfer calls on your Comdial Touch on phone, follow these steps.

Transferring Calls – Screened
Screened transfers involve yous first identifying the caller to the political party receiving the transfer earlier completing the transfer. This gives the party receiving the transfer the opportunity to set for the call.

If the telephone to which you are transferring the call is decorated, y'all must recover the call yourself or choose i of several options that may be available at your station.

If a transferred call is not answered after a certain length of time (as set by the installer), it recalls to your phone. Over again, y'all have several options for servicing the returning call.

To screen and transfer a telephone call to another telephone in the system:

Answer telephone call.
Press TRANSFER/CONFERENCE (call is automatically placed on hold).
Punch extension number of telephone to receive transfer or press DSS button for that extension.
When intercom party answers, announce telephone call.
Press SPEAKER to disconnect (if in speakerphone mode), or hang up.
The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party's telephone will band with the transferred call subsequently you hang upward.

If the intercom political party is busy, take one of the following steps (if fabricated bachelor at your telephone past installer programming):

Press RECON to reconnect the call to your station.
Printing SOHVA to interrupt the call and tell the intercom party that a phone call awaits.
Press MSG to leave a message-waiting indication at the chosen station.

If the intercom party does not reply their telephone when ringing, take 1 of the following steps:

Printing RECON to reconnect the call to your station.
Printing MSG to leave a bulletin-waiting indication at the station.

Transferring Calls – Unscreened
If you transfer a phone call without get-go announcing information technology, you are making an unscreened transfer.

To transfer an unscreened call to some other system phone:

Reply call.
Press TRANSFER/Conference (telephone call is automatically placed on concord).
Dial extension number of telephone to receive transfer or press DSS push button for that extension.
Printing SPEAKER to disconnect (if in speakerphone mode), or hang up. The transfer volition ring at the called telephone.NOTE: Unscreened transfers ring at decorated telephones and wait to be answered.

If an unscreened transfer call is not answered and recalls your phone, you lot tin can have one of the post-obit steps:

Press Hold to place the call on hold at your telephone.
Printing ANS to render to the call.
Press Ship to retry the transfer.

Hot Transfer
A hot transfer is a blazon of screened transfer that is useful for transferring calls to people who need to piece of work in a handsfree mode. A hot transfer involves you voice announcing the transfer over the speaker of the telephone that you want to receive the transfer. The organization then releases the call to that telephone in a way that does non require the called party to retrieve that call (the call does not ring at the station).

Once you denote the call and the system completes the transfer, the person receiving the transfer tin can simply begin speaking toward his or her speakerphone to respond the call.

If you make a hot transfer to a monitor telephone, you can voice announce the phone call over the phone's speaker, but the person receiving the outside line transfer will need to lift the handset to reply the phone call (the telephone will not ring after the announcement is made).

Note: You cannot make a hot transfer to a telephone if its user has enabled the Vocalisation Denote Block feature. This telephone will automatically ring with the transfer requiring the intercom party to answer information technology every bit either a screen or an unscreened transfer.

To make a hot transfer to another phone in the system:

Answer phone call.
Press TRANSFER/Conference (the call is automatically placed on hold).
Dial extension number of phone to receive the transfer or press the DSS button for that extension.
Announce telephone call.
Press TRANSFER/Briefing.
Press SPEAKER to disconnect (if in speakerphone style) or hang upward. The person receiving the transfer and so has the call.

Quick Transfer
The quick transfer method (when programmed past the installer) allows you lot to practice an automatic screened or unscreened transfer of an incoming line call without pressing the TRANSFER/Conference push. The transfer occurs automatically whenever you answer a call and then dial the intercom number for the transfer location.

To do a quick screened transfer:

Answer call.
Dial intercom number for transfer location.
When party at transfer location answers, announce call.
Hang up, press RELEASE, or printing SPEAKER push button.

To do a quick unscreened transfer:

Answer call.
Dial intercom number for transfer location.
Hang up, press RELEASE, or printing SPEAKER button.

And that is how you transfer calls on the Comdial Impact 8024S telephone. Please see your System Administrator or Installer for further questions.

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